Återbetalningspolicy

1. Introduction

At CreativeDigit'Art, customer satisfaction is our top priority. We understand that unforeseen circumstances may arise, which is why we have implemented a return and refund policy to ensure that our customers can shop with confidence.

2. Return Conditions

Products purchased from CreativeDigit'Art can be returned within 14 days of receipt, subject to the following conditions:

  • Products must be in their original condition, unused, and undamaged.
  • Products must be returned in their original packaging with all accessories and documents included.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service at info@creativedigitart.com with your order number and the reason for the return.
  2. Our team will provide you with a return authorization and instructions for sending back the product.
  3. Carefully package the product to be returned and ship it to the provided address.

4. Return Costs

The return costs are the customer's responsibility unless the return is due to an error on our part (defective or incorrect product). In this case, we will cover the return costs.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you of the receipt of your returned item. We will also inform you of the approval or rejection of your refund.

  • If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
  • Please note that the processing time for refunds may vary depending on your financial institution.

6. Non-Refundable Products

Some items cannot be returned or refunded, including:

  • Customized or made-to-order items.
  • Downloaded digital products.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@creativedigitart.com.

8. Contact

For any questions regarding our return and refund policy, please contact us at:

  • Email: info@creativedigitart.com.
  • Phone: +33 7 69 30 53 63.

We hope this return and refund policy meets your needs and we remain available for any additional assistance. Thank you for choosing CreativeDigit'Art for your digital art needs.